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Work in a fast-paced REMOTE Call Center environment with earning potential of $80,000 + within your first year!
Seeking remote telephone call center agents with a commitment to not only beating sales goals, but also providing an excellent customer experience. If you love people, have great communication skills, consider yourself a great multi-tasker, and comfortable with technology, this is the position for you!
Ideal Candidates should be personable, empathetic, adaptable, and focused problem-solvers with an acute attention to detail, a desire to learn, and an eagerness to take initiative and exceed expectations.
Knowledge & Skills
- Manage large amounts of inbound and outbound calls or chats in a timely and effective manner
- Meet personal and team sales and qualitative goals
- Follow communication scripts when handling different topics or scenarios
- Seize upsell opportunities
- Build sustainable relationships, engage customers by going the extra mile
- Comfortable using and multi-tasking between various computer tools, mobile devices & software programs
- Strong oral, written, and interpersonal communication skills.
- Energetic telephone voice- Strong phone contact handling skills and active listening
- Strong typist
- Willingness to working evenings, weekends and holidays
- Bilingual a plus
Job Advantages
- Competitive hourly pay plus a comprehensive commission and bonus structure
- Full health benefits including medical, dental, and vision insurance after 90 days
- 401K with annual company match
- Work from home over 100% of the time
Experience
- Comfortable with technology, familiar with Sales Force
- Able to use a computer and strong internet knowledge
- Prior experience a plus, but is not necessary
- Sales background: 1 year
- Call Center: 1 year
#LI-Remote
Pay Range:
$13 + Commission
Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams!
DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
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